Beechwood in Ashbrooke, Tyne and Wear, was rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC), on 9 & 10 March & 3 April 2020.
The safe, effective, and well-led categories received a score of Good.
Beechwood is a residential care home providing personal care to people with learning disabilities and or autism.
Residents at Beechwood were especially well looked after with staff showing a great amount of empathy and understanding. People commented, "I love this place. It is relaxing and laid back. We do lots of nice things" and "I will always be happy here, it is brilliant."
Relatives and professionals said, "I can honestly say the staff are unbelievable, superb. It is a superbly run place. The building facility is fabulous" and "Overall, this is a service I have been particularly impressed with. This caring attitude, which has been across all staff I have met within the service, is replicated in the care I have witnessed being afforded to the individuals who live at Beechwood."
Many staff had worked with people at Beechwood for a long time and developed an in-depth understanding of their needs. Staff were proactive in encouraging people to discuss their aspirations and to support them to achieve their goals. One person told CQC inspectors, "The staff are all really nice and caring. I get on really well with them."
People were actively involved in identifying and fulfilling their dreams and aspirations and staff worked with them to achieve this.
One person had an interest in an area of work and was being supported to explore how to make this possible. While others were supported to learn new skills.
Residents had also been supported to achieve many goals including holidays, short breaks, budgeting, losing weight, improving fitness and travelling independently.
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