Heanton near Barnstaple, Devon has been rated Outstanding by the Care Quality Commission.
The nursing homes cares for adults with dementia.
The rating was awarded following an inspection, 18 & 23 July 2018.
In the report, CQC inspectors rated Heanton outstanding for being caring and well-led and good in the safe, effective and responsive categories.
The CQC report highlighted that staff provided care and support which is exceptionally caring and compassionate. People mattered and staff had a detailed understanding of people's likes, preferences and wishes. Residents were asked to think of a wish and staff went out of their way to achieve this. Some staff came in on their day off to take people out for trips and meals out. Staff visited people in hospital in the own time, to keep in contact and show they cared. Staff knew people and their families well and worked in a person centred way.
Staff were motivated and proud of the service. They wanted to talk to inspectors about what they were doing, share examples of how they worked with people and celebrated people's 'magic moments.' Staff gave up their own time to ensure additional trips out could happen and volunteered to take on champion roles to promote best practice.
Staff spoke highly of the bespoke training they were doing with the provider and how this had motivated them to provide high quality care. One staff member said, "We are family, we call our residents family members, we take our breaks with family members, we eat with family members, we laugh and cry with family members. It is one big family."
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