Heathfield Residential Home in Warrington, Cheshire has been rated outstanding by healthcare regulator the Care Quality Commission (CQC).
Inspectors visited 21 & 23 January 2019 and rated Heathfield Residential Home as outstanding in three areas, the caring, responsive and well-led aspects of the report, and good for the safe and effective elements.
Heathfield Residential Home is a care home that provides accommodation and personal care for up to 25 female residents.
Throughout the inspection inspectors observed many examples of residents being treated with kindness and compassion. They saw people hugging, chatting, laughing and holding hands with staff, and listened toresidents confiding in staff.
During the inspection a residentwanted to go to the local pub, this was organised for them. They enjoyed one to one time with a staff member with whom they had formed a close bond.
Other residents were taken on regular trips that included the theatre, shopping and bowling. One person used to enjoy playing golf, so they were taken to the local golf club, driven around in a buggy and joined in the game.
Another person had said that they enjoyed swimming, so the service arranged with a local swimming pool to increase the temperature of the water, so the person was supported to enjoy this activity safely with staff.
While others had requested to go to certain places that were important to them, this included the seaside, local National Trust properties and shops.
Without exception, residents at the service spoke highly of the management team. Comments included, "We have a very open relationship with the managers, we can talk to them about anything."
Staff that inspectors spoke with said they felt proud to work there and were supported by fair and approachable managers. One staff member said, "You can raise anything with them, I made suggestions and they listened to me. They are always supportive and care about us. I wouldn't want to work anywhere else".
Many of the staff had worked at the service for a long time and all said they were happy there. The service did not use agency staff, this meant that staff had all received the training specific to the service and all knew the people who lived there well.
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