Sue Ryder – The Chantry, Ipswich

Care Quality Commission inspectors rank Sue Ryder – The Chantry as overall outstanding in report

Centre director Joe Marshall said, “We’re delighted to receive such great feedback in our recent CQC report for the care we provide for people with complex neurological conditions.

We see the person and not the condition, helping our residents live as full a life as possible.”

Sue Ryder – The Chantry can accommodate up to 33 people, there were 29 people using the service on the day of the inspection.

The Chantry that cares for people with complex conditions was visited by the CQC 10 May 2019.

The Care Quality Commission scored The Chantry outstanding for the responsive and well-led categories and good for the safe, caring and effective elements.

At the last inspection of 2 November 2016, the responsive category was rated good. At this inspection, 10 and 13 May 2019, improvements had been made in this key question and it is now rated outstanding.

People were receiving a responsive service which supported them to pursue their interests and a rehabilitation service had been opened to support people with their recovery.

People were supported to participate in meaningful activities. One-person informed inspectors about their interest in football and the staff supported them to attend home matches. They had also wanted to attend some very important away matches to support their team. To do this required staff to attend with them and a great deal of planning. This included arranging transport and for important equipment to be taken with the person about supporting their health. In addition, staff needed to plan with the clubs involved for the person to be able to access the stadium and further support arranged if so required.

This demonstrated that the staff were innovative and enthusiastic about supporting people to be able to pursue their interests that they enjoyed. The impact for the person was that they were able to continue to pursue their hobbies and interest. They had attended matches regularly in the past, but this had reduced greatly prior to them joining the service. The support of the staff meant they could now purse their interest again which had made a real difference to their life.

People continued to benefit from an exceptionally well-led service. Care and support were tailored to meet people's needs and to ensure flexibility, choice and continuity of care.

All the feedback received by the CQC about the service was extremely positive and people were confident any concerns would be acted upon.