The Heights near High Wycombe, Buckinghamshire has been rated as outstandingfollowinginspections by the Care Quality Commission, 13, 14 & 19 November 2019.
The Heights is registered to provide nursing and residential care for up to 90 adults with a range of needs including younger adults living with a physical or learning disability and older adults with a range of needs including dementia, epilepsy and diabetes.
CQC inspectors identified that the facility was outstanding in the effective and well-led aspects of the report and good for safe, caring and responsive.
People were empowered to make decisions about their care and day to day lives. People's views and opinions were valued, and staff took opportunities to involve people in planning their care and fulfilling ambitions.
The report also highlighted that best interest decisions made on behalf of people who lacked capacity were made in accordance with the Mental Capacity Act 2005.
The service was extremely well led.Staff had maintained their creative approach to involving people, their families and the community in the service. Staff at The Heightsdelivered fundraising events to raise the profile of the home and build community links to improve integration, as many people living in the home had lived locally. This included a quiz night which was well attended by local people. Staff partnered with local schools, a nursery and a supermarket to raise funds for the home.
Children from the nursery were invited into The Heights each week to read stories and play with people, and staffapproached a local school to plan fundraising events. This inclusive approach meant care and support was in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
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