Tree Top View in Leyland, Lancashire, was rated outstanding for being effective, responsive and well-led following an inspection by the Care Quality Commission (CQC), on 17 & 30 December 2019.
The safe and caring categories received a score of Good.
Tree Top View is a residential care home providing personal care to people between the ages of 18-65 with learning disabilities and autism.
Staff truly embraced a holistic approach to supporting people in a person-centred way by undertaking thorough assessments of their needs and taking time to understand people's preferences, while keeping them at the heart of all assessments.
One resident had not been out into the community for many years, so staff worked closely with them to establish understanding of their needs and preferences. They used positive behavioural support and worked in partnership with them which established improved trust and belief that they could achieve a multitude of positive outcomes.
Staff worked with people in an exceptional way to promote effective communication. They used communication aids such as Picture Exchange Communication System (PECS).
CQC inspectors observed staff kindly support one person to use and learn Makaton (a technique that uses symbols, signs and speech to enable people to communicate). When they responded staff used praise and reassurance to emphasis this was effective communication.
Relatives said that staff understood the importance of family connections and maintaining relationships. Residents were supported to visit relatives and have time with them to socialise.
A relative said, "We invite the care staff to come to our family home, this is an 'us' situation, everything and everyone is inclusive."
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